Covid 19- How we are working

Welcome back in to the Vets

We continue to work in a Covid secure manner. in order to minimise the spread of disease for the safety of both clients and our staff.

If you have developed Covid within the last 5 days then please let our staff know before visiting the practice.

Are things completely back to normal ?

We are working almost as normal, just taking extra care with hygiene and ventilation.

Can I come into the practice now ?

Yes.One person at a time (or two for euthanasia consultations) can now enter the practice with their pet for an appointment . 

Are face covering required ?

Yes. where possible , we would ask everyone to continue to wear a mask or face covering when inside the practice We have masks available if you forget one.  If for whatever reason you are unable to wear a mask then let us know and we can provide a sterile visor if that is suitable or if not we can conduct the consultation from behind a perspex screen. 

What to do when I arrive for a consultation with my pet ?

Reception is open as normal

Please ONE person only per pet. Dogs on a lead and cats and small pets in a basket

What about picking up medications or leaving/collecting pets at the practice for operations ?

Come into reception as normal. 

Can we do home visits ?

We can provide home visits for emergency cases where it is impossible/ unsafe to bring the animal to the surgery.

We now also have the capacity to do some home visits for planned euthanasia where this is felt to be in the pets best interest.

 

What if I can't wear a mask or have more than one person with me like small children ?

If  you cannot keep to the limit of one person, then please let us know by phone when you when you arrive and wait outside and we can discuss options.

One option is the vet will ring by phone to discuss the reason for the visit then come out and collect the pet, and take them inside for the examination and treatment. The vet will then call you again to discuss the treatment plan and take payment before returning your pet to you in the car.

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